Putting Someone in Charge
http://www.gerrymcgovern.com/nt/2003/nt_2003_11_17_intranet_1.htm

McGovern, Gerry
New Thinking
2003

Abstract:

Finally, organizations are getting serious about how they manage their intranets. The intranet is now moving out of an evolutionary, experimental phase into a more systematic, managed phase. It is being seen as an asset, a driver of productivity. However, return on investment measurement for the intranet still requires a lot of work.