Taking Information Into Your Own Hands: Critical Issues in the Design and Implementation of Employee Self-Service
http://www-935.ibm.com/services/us/index.wss/ibvstudy/imc/a1002915?cntxtId=a1000074

Di Ferdinando, Bridgette, Eric Lesser and Tomer Amit
IBM
2004

Abstract:

How can an organization empower its employees, reduce costs and improve data quality? Implementing employee self-service tools is one direction that a number of leading companies are turning to as they look to build win-win propositions with their most important assets: their people.