Search Should Work Like Magic
http://www.steptwo.com.au/papers/cmb_searchmagic

Robertson, James
Step Two
2006

Abstract:

Thanks to Google, intranet users expect to be able to type in a word (or two) and find the page they are looking for, preferably in the first few results. This is not an unreasonable expectation. At the most fundamental level, search on an intranet is supposed to make it quick and easy for staff to find things, thereby saving them time and improving their productivity. This can be distilled down to a very simple concept: search should work like magic. As much as is possible, search should always give staff the information they need, somewhere in the first few results.