Make Sure Your Intranet is Well-Perceived by Staff
http://www.gerrymcgovern.com/nt/2005/nt_2005_05_30-intranet-management.htm

McGovern, Gerry
New Thinking
2005

Abstract:

Many intranets are only now beginning to show their true potential. However, many staff, having had unsatisfactory previous experiences of the intranet, may need quite some convincing that the intranet is now genuinely useful.