Keeping Your Intranet Healthy and Effective
http://www.steptwo.com.au/papers/kmc_healthyintranet

Robertson, James
Step Two
2002

Abstract:

An intranet must constantly grow and evolve to match the changing needs of the business, while ensuring a high level of usability and efficiency. This is no easy task, and it will require the constant enthusiasm and efforts of the intranet team.