Intranets: Strategy First, Usability Second
http://www.gerrymcgovern.com/nt/2005/nt_2005_03_07_intranets.htm

McGovern, Gerry
New Thinking
2005

Abstract:

More and more intranet teams are buying into the need for usability. However, usability is not a strategy, and without a clear strategy, usability can become a pointless, wasteful and counter-productive exercise.