Intranets as the First Source of Information
http://www.steptwo.com.au/papers/cmb_firstsource

Robertson, James
Step Two
2005

Abstract:

All too often, intranets become a dumping ground for “second-hand documents”. Information is sent out via email, or other mechanisms, and then stored on the intranet as an afterthought. Where this is the case, intranets deliver few real benefits, while still shouldering the full cost of maintaining an increasingly large collection of pages and documents. This briefing explores the nature of the problem, and proposes what may be considered a radical solution.