Intranet Return on Investment Case Studies
http://www.gerrymcgovern.com/nt/2002/nt_2002_11_18_intranet_roi.htm

McGovern, Gerry
New Thinking
2002

Abstract:

An intranet can deliver return on investment (ROI) by either reducing the cost, or expanding the ability, to communicate. By shifting manual processes to the intranet, the cost of accessing and processing information is reduced. The intranet speedily delivers information to large numbers of people. This gives the organization a greater capacity to change.