Intranet Managers Must Be Managers
http://www.steptwo.com.au/papers/cmb_intranetmanager

Robertson, James
Step Two
2006

Abstract:

While intranets often have someone appointed as the intranet ‘manager’, do they spend their time actually managing the site, or publishing pages? Observing many organisations and intranets, one of the critical success factors is to have an intranet manager who is free to focus solely on the management of the site. The intranet manager should not be writing HTML or publishing pages.