Intranet Authoring: a Hobby?
http://www.steptwo.com.au/papers/cmb_authoringhobby

Robertson, James
Step Two
2006

Abstract:

Much is expected of intranet authors, and they are vital to delivering an intranet that is useful (and used). Yet, in many cases, intranet authoring is treated as a hobby within organisations. This briefing looks at the role of intranet authors, and challenges organisations to either take intranet authoring seriously, or to let go of unrealistic expectations regarding content quality and timeliness.