Human-Centered Intranet Design
http://www.intranetjournal.com/articles/200511/ij_11_28_05a.html

Chin, Paul
Intranet Journal
2005

Abstract:

The role of the developer is to ensure that their systems don't put undue stress on users simply for the sake of technology. Developing for technology alone helps no one. It may showcase the advances in the industry and impress those in-the-know; but after the oohing and aahing stop, it does little to ease the disconnect between the user and the tool.