Five Intranet Reviews, Five Different Results
http://www.steptwo.com.au/papers/kmc_fivereviewspdf/index.html

Robertson, James
Step Two
2005

Abstract:

This case study presents the findings from five different intranet reviews, with the aim of exposing some of the issues being confronted across different organisations. These reviews also show that even within seemingly-similar organisations, the intranet issues can be quite different. This highlights that there is no 'one size fits all' intranet solution, and emphasises the value of conducting meaningful 'needs analysis' activities, such as those outlined in this article.