Creating an Upwards Spiral for Your Intranet
http://www.steptwo.com.au/papers/cmb_upwardsspiral

Robertson, James
Step Two
2005

Abstract:

Many intranets are trapped in a 'downwards spiral': process and resources issues lead to poor-quality content, which reduces trust, which leads to more problems, and so on. This briefing explores the nature of the problem, and outlines some approaches to reshaping the intranet into something that grows and prospers.