Building Intranets that Matter
http://www.digital-web.com/articles/building_intranets_that_matter/

Singh, Shiv
Digital Web Magazine
2003

Abstract:

Despite best intentions, intranets often fail to deliver on the value they promise. Why? Companies take an 'if we build it they will come' approach. Too often, intended users don't come. And if people don't use the intranet, it will never deliver value.