Ten Ways to Continuously Improve Your Intranet
http://www.steptwo.com.au/papers/kmc_continuousimprovement

Spencer, Donna
Step Two
2004

Abstract:

The amount of work involved in designing a new intranet or redesigning an existing intranet is minor compared to the time needed to maintain an effective intranet over the longer term. In fact, it is common for the initial excitement of a new intranet to fade away as the reality of day-to-day maintenance and the challenges of improving the intranet become apparent.