Clean, Cutting-Edge UI Design Cuts McAfee's Support Calls by 90%
http://www.softwareceo.com/discussions/com070604.aspx

Hadley, Bruce
SoftwareCEO
2004

Abstract:

When McAfee Inc. recently introduced its ProtectionPilot software--a dashboard-type management console for its Active VirusScan SMB Edition and Active Virus Defense SMB Edition suites--the trial downloads were fast and furious: In the first 10 weeks after release, more than 20,000 users went online to get a copy.