User-Centered Design and Web Development
http://www.stcsig.org/usability/topics/articles/ucd%20_web_devel.html

Katz-Haas, Raissa
STC Usability SIG
1998

Abstract:

User Centered-Design (UCD) is a philosophy and a process. It is a philosophy that places the person (as opposed to the 'thing') at the center; it is a process that focuses on cognitive factors (such as perception, memory, learning, problem-solving, etc.) as they come into play during peoples' interactions with things. UCD seeks to answer questions about users and their tasks and goals, then use the findings to drive development and design.