Knowledge Management for Consistency and Innovation
http://www.steptwo.com.au/papers/cmb_kmconsistency

Robertson, James
Step Two
2004

Abstract:

Much is made of the role of knowledge management (KM) in supporting innovation within organisations. This is also closely tied in with enhancing the activities of 'knowledge workers' in dynamic organisations such as consulting firms. While KM is undoubtedly important for innovation, this aspect has somewhat overtaken another focus of KM: ensuring consistency. In many organisations, it is consistency that must be the key driving factor, rather than innovation. This briefing will explore and contrast these two facets of KM: innovation and consistency.