Improving Organizational Performance
http://www.stc.org/edu/55thConf/download.asp?ID=36

Bailey, Elizabeth
STC Proceedings
2008

Abstract:

This session is designed to provide you with an overview of Thomas Gilbert's Behavioral Engineering Model (BEM) and alternatives to his model, and a review of Hersey and Chevalier's PROBE Model to assist you to identify elements that support and impact behavior within your organization.