Join the (User) Group
http://stc-india.org/indus/BestPractices1.html

Heninger, Barbara L.
Indus
2008

Abstract:

Here’s a complaint I’ve heard from most of the technical writers I’ve met: “I never get to meet my users.” User input helps us decide what content to include and in what form, and can confirm whether our books are effective. But getting user input can be difficult—at least I thought so, until I discovered a fun way to meet hundreds of users each year.