Exploring Human Factors in Virtual Worlds
http://www.ingentaconnect.com/content/stc/tc/2008/00000055/00000003/art00005
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Padmanabhan, Poornima
Technical Communication Online
2008

Abstract:

Why are virtual worlds increasingly relevant to technical communicators? What human factors influence the design of virtual worlds? This article explores these two important questions from a technical communication perspective.