Narrative Enquiry: A Way to Get Organizations (and the People in Them) Talking and Acting Differently: An Account of Methods of Intervention to Enquire into Conditions Surrounding Records Management and Filing to Catalyze Change
http://dx.doi.org/10.1177/0266382108090813
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Sparknow, Paul Corney and Victoria Ward Sparknow
Business Information Review
2008

Abstract:

Narrative enquiry: A way to get organizations (and the people in them) talking and acting differently: An account of methods of intervention to enquire into conditions surrounding records management and filing to catalyze change