Five Questions to Ask Yourself While Creating a New Documentation Department
http://www.enewsbuilder.net/techcommanager/e_article000390114.cfm?x=b11,0,w

Butow, Eric
TechCom Manager
2005

Abstract:

You're the manager of your company’s emerging documentation department -- and your work has just begun. To create effective documentation for your customers, you not only have to build a sound team, but also build working relationships with all other departments in your company.