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Conflict resolution is among the many tasks delegated to managers, yet it is often the most difficult to master. From individual performance appraisals to an all-out assault within a project team, managers are expected to not only have the wisdom of Solomon, but also the patience of a saint. Yet often, this skill is not cultivated, leaving many managers unable to adapt to instances that can bring even the best performing machine to a screeching halt. To help avoid this from happening, there are various tools and tactics that an organization can adopt to not only diffuse immediate threats to productivity, but also alleviate potential issues in the long run.
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Managing Conflict
http://www.enewsbuilder.net/techcommanager/e_article000492611.cfm?x=b11,0,w
Harris, Kerri
TechCom Manager
2005
Abstract: Conflict resolution is among the many tasks delegated to managers, yet it is often the most difficult to master. From individual performance appraisals to an all-out assault within a project team, managers are expected to not only have the wisdom of Solomon, but also the patience of a saint. Yet often, this skill is not cultivated, leaving many managers unable to adapt to instances that can bring even the best performing machine to a screeching halt. To help avoid this from happening, there are various tools and tactics that an organization can adopt to not only diffuse immediate threats to productivity, but also alleviate potential issues in the long run.
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