Communicating for Diversity
http://www.enewsbuilder.net/techcommanager/e_article000557263.cfm?x=b11,0,w

Harris, Kerri
TechCom Manager
2006

Abstract:

Effective communication is a manager’s greatest tool in rallying groups toward a common cause. From the annual department address to daily email, careful audience consideration is vital in determining how accurately audiences receive messages. Even the most engaging statements loose meaning when barriers to effective communication foster misconception and confusion.