An Interview with Dr. JoAnn Hackos
http://www.enewsbuilder.net/techcommanager/e_article000645796.cfm?x=b11,0,w

Abel, Scott
TechCom Manager
2006

Abstract:

Implementing a content-management system may seem a little outside the purview of the technical documentation manager. But, according to JoAnn Hackos, managers and their staff can play a pivotal role in the success of a content-management project. In this interview, guest editor Scott Abel, publisher of TheContentWrangler.com, chats with Hackos about how to prepare for a move to content management and explores who needs to be involved in the process and why.