Managing SMEs - Part 1: A Primer for Success
http://www.enewsbuilder.net/techcommanager/e_article000805391.cfm?x=b11,0,w

Rastocny, Philip
TechCom Manager
2007

Abstract:

Just the thought of dealing with Subject Matter Experts (SMEs) can create stress in the life of any documentation manager. Some SMEs can be self consumed, preoccupied, distant, and even rude. But why do these behaviors exist? This article briefly describes how to interact with people who might be difficult to motivate and how to work with people who have priorities different from yours.