Proving Worth: What Technical Communication Managers Must Do to Prove the Value of Their Deliverables
http://www.enewsbuilder.net/techcommanager/e_article000828427.cfm?x=b11,0,w

Kirk, Hannah
TechCom Manager
2007

Abstract:

If the documentation is not being used and used effectively, it will never help the bottom line. The trick to increasing value with internal and external users is to identify areas where documentation can save time and money, to create agreement that the documentation can save time and money, and to ensure that the documentation does save time and money.