Design for Emotion and Flow
http://www.boxesandarrows.com/view/design-for-emotion

van Gorp, Trevor
Boxes and Arrows
2008

Abstract:

We create software and websites to display and represent information to people. That information could be anything; a company’s product list, pictures of your vacation, or an instant message from a friend. At this moment, there’s more information available to you than at any other time in history.