Teaching Election Officials Usability Testing
http://www.usabilityprofessionals.org/upa_publications/upa_voice/volumes/2008/august/teaching-election.html

Quesenbery, Whitney
Usability Professionals Association
2008

Abstract:

The election calendar is very tight, with legally mandated deadlines and other constraints, all conducted in the public view. The UPA Voting and Usability Project wanted a way to fit usability testing into that schedule, and give election officials a way to do what they all want: run excellent elections.