Added by Geoff Sauer on Aug 04, 2008. Average rating: 3.00/5.00 (n=1)
In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want.
Sokohl, Joe and Tom H. Johnson Tech Writer Voices 2008
Abstract:
In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want.