Analyzing Your Users and Needs Before Creating the Help Deliverables; Interview with Nicky Bleiel
http://www.idratherbewriting.com/2008/05/31/podcast-analyzing-your-users-and-needs-before-creating-the-help-deliverables-interview-with-nicky-bleiel/

Bleiel, Nicky and Tom H. Johnson
Tech Writer Voices
2008

Abstract:

In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users.