Excel Hacks for Help Writers
http://www.uxmatters.com/MT/archives/000310.php

Hughes, Michael A.
UXmatters
2008

Abstract:

One of my earlier careers was in manufacturing management, and it grounded me in the principles of project planning and management. When I moved into technical communication, I brought my project management disciplines with me, and I embraced the prevailing tools of my new profession. I dutifully produced documentation plans in Microsoft Word and supported them with detailed project plans in Microsoft Project. However, the problem is that—like bad relationships—these artifacts never gave back results that were sufficient to reward the effort I put into creating them.