Why Content Management Fails
http://www.adaptivepath.com/ideas/essays/archives/000315.php

Veen, Jeffrey
Adaptive Path
2004

Abstract:

The CMS idea is enticing. Empowered departments of a big enterprise, all publishing content directly to their customers through standard templates. The site continues to grow, but in a controlled way. And these business units have complete control of what is and isn’t online. Sounds good, but just try putting it into practice.