Writing in the Corporate Workplace: How to Keep Your Writing Healthy at Work
http://swo-btlines.com/the-plague-of-corporate-drone/

Harper, Judith
Between the Lines
2007

Abstract:

Make sure you know what you're talking about. This means understanding the big picture as well as sweating the small stuff. When interviewing subject matter experts, don't accept high-level answers to questions. Drill down to the details.