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Have you ever asked your users what kind of training materials they want, or how they prefer to learn software? This kind of information is critical to figuring out what help deliverables to produce.
But really when it comes down to it, there are only so many options — printed manuals, short guides, interactive flash guides, videos, online help, live training, reference cards, context-sensitive help, workbooks and exercises, or, usually the favorite, someone to stand by their computer and answer questions whenever they need help.
View all 88 works by Johnson, Tom H.
View all 81 works published by I'd Rather Be Writing |
The Kind of Documentation Users Really Want
http://www.idratherbewriting.com/2008/06/15/the-kind-of-documentation-users-really-want/
Johnson, Tom H.
I'd Rather Be Writing
2008
Abstract: Have you ever asked your users what kind of training materials they want, or how they prefer to learn software? This kind of information is critical to figuring out what help deliverables to produce.
But really when it comes down to it, there are only so many options — printed manuals, short guides, interactive flash guides, videos, online help, live training, reference cards, context-sensitive help, workbooks and exercises, or, usually the favorite, someone to stand by their computer and answer questions whenever they need help.
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