Proving Worth: What Technical Communication Managers Must Do to Prove the Value of Their Deliverables
http://www.writingassist.com/articles/technical-communication-managers.htm

Kirk, Hannah
Writing Assistance
2006

Abstract:

Technical communication managers are often required to prove the worth of their deliverables over and over again. To do this, managers must execute two tasks persistently. First, they must prove the value of documentation to those interested in the bottom line and, second, they must make that value true. The trick to increasing value with internal and external users is to identify areas where documentation can save time and money, to create agreement that the documentation can save time and money, and to ensure that the documentation does save time and money. Find out how.