Five Questions to Ask Yourself While Creating a New Documentation Department
http://www.writingassist.com/articles/creating-documentation-department.htm

Butow, Eric
Writing Assistance
2006

Abstract:

Being asked to take the reins of a brand new documentation department is a challenge that many professional technical writers relish, even though the training and development activities they participated in may never have prepared them for such a rewarding challenge. This article looks at forming a new documentation department and determining what's needed, when it's needed and what resources are available to help the new department carry out its mission.