Communicating for Diversity
http://www.writingassist.com/articles/communicating_for_diversity.html

Harris, Kerri
Writing Assistance
2006

Abstract:

Increasing diversity in the workplace and general marketplace is making it increasingly difficult to communicate effectively - whether you're a medical communicator, a procedure writer, a freelance copywriter or a web content writer. This article looks at two main types of barriers to effective communications - global barriers and gender barriers - and then provides insight on the tools available that can help overcome these communication barriers.