Working to Improve the Civic Experience
http://www.usabilityprofessionals.org/upa_publications/upa_voice/volumes/2008/june/civic-experience.html

Scott, Josephine
Usability Professionals Association
2008

Abstract:

What has UPA done to encourage more useable and accessible government? Quite a lot, it turns out. UPA supports efforts to improve the usability of elections, support plain language, and remove barriers to civic access for people with disabilities through an alphabet soup of projects and events.