Usability Testing: Now and the Future
http://www.uservision.co.uk/resources/articles/2007/usability-testing-now-and-future/

Rourke, Chris
User Vision
2007

Abstract:

All councils and public sector organisations have a clear remit to make their information available and accessible to their citizens, and increasingly they are applying usability testing to gather empirical evidence of the effectiveness of their sites. Whether this is done by internal teams or external, independent organisations and consultants, usability testing is now part of a process applied by many site managers. Indeed usability is considered by SOCITM in their annual UK council site reviews, and is a critical part to citizen fining services and transacting online.