Friend or Foe? Web 2.0 in Technical Communication
http://scriptorium.com/whitepapers/web2/web2intc.pdf

O'Keefe, Sarah S.
Scriptorium
2008

Abstract:

The rise of Web 2.0 technology provides a platform for user-generated content. Publishing is no longer restricted to a few technical writers—any user can now contribute information. But the information coming from users tends to be highly specific, whereas technical documentation is comprehensive but less specific. The two types of information can coexist and improve the overall user experience. User-generated content also offers an opportunity for technical writers to participate as “curators”—by evaluating and organizing the information provided by end users.