What to Do When the Boss Says No
http://www.iabc.com/cwb/archive/2003/1203/no.htm

Barks, Edward J.
Communication World Bulletin
2003

Abstract:

It's an undisputed fact. Some CEOs refuse to acknowledge that their communication skills could use a tune-up. Someone in your organization -- quite possibly you -- needs to assume responsibility for sharpening your CEO's communication skills. If your leader neglects this part of her leadership toolkit, it's time to offer some frank advice on how she can improve. You must also be prepared to deal with the sensitive matter of how to encourage the boss to accept the benefits of learning from a communication training workshop.