Communicating Information or Engaging Your People—How Does Communication Best Support Change?
http://www.iabc.com/cwb/archive/2004/1204/engaging.htm

Sparrow, Jane
Communication World Bulletin
2004

Abstract:

According to a 1997 survey entitled “The Quality of Working Life” by Professors Les Worrall and Cary Cooper of the Institute of Management, of the 5,000 U.K. managers polled, a majority revealed that they had been affected by organisational change in the last year and failed to see business benefits. When asked about possible improvements, the largest response reflected the need for greater involvement, more listening by senior managers and more honest, two-way communication.