Seven Steps to Employee Portal Nirvana (Or at Least a Portal That Really Works)
http://www.iabc.com/cwb/archive/2004/1104/portal.htm

Rudnick, Michael
Communication World Bulletin
2004

Abstract:

Confusing. Frustrating. Underutilized. Time-consuming. If you are like most communicators, these are just some of the words that come to mind when thinking about your organization’s employee portal. Intranets and employee portals have long been plagued by numerous challenges, including limited funding, poor navigation, content overload and changing technology. Add in growing user expectations, disengaged executives and differing opinions about what portals are and how they deliver tangible value, and it’s no wonder they are such sore spots for communicators.