Coming Out of the Dark: Using Your Web Site for Crisis Communication
http://www.iabc.com/cwb/archive/2004/1004/commnews.htm

Bagg, Frederick C.
Communication World Bulletin
2004

Abstract:

When SwissAir Flight 111 crashed off the coast of Nova Scotia in early September of 1998, most people didn’t realize the accident would begin to usher in a new era—using the Internet for crisis communication. In the years since, more and more companies and not-for-profits have jumped on the bandwagon and identified their web sites as critical tools for crisis communication response, particularly since Sept. 11.