Ten Tips for Managing a Successful Web Redesign
http://www.iabc.com/cwb/archive/2004/1004/redesign.htm

Goto, Kelly and Emily Cotler
Communication World Bulletin
2004

Abstract:

Processes evolve. Over time and several redesigns, a few points screamed to be kept in mind: communicate with the client, be scalable, plan to plan, test your assumptions, analyze your current site, and so on. We ran these mini-philosophies by industry leaders and newbies alike. The result? Our collection of things to think about evolved into—drum roll, please—10 EXPERT TIPS TO A SUCCESSFUL REDESIGN. Redesign is happening. Address the need. And stay on track while you do it.