Living Multiple Lives — The New Technical Communicator
http://www.idratherbewriting.com/2008/05/11/podcast-living-multiple-lives-the-new-technical-communicator-interview-with-noz-urbina/

Urbina, Noz and Tom H. Johnson
Tech Writer Voices
2008

Abstract:

In this podcast, Noz Urbina talks about how Web 2.0 is changing the role of the technical communicator into one who drives product R&D and interaction design. The interview covers how the role of the technical communicator has evolved into a diversity of roles; how awareness of user needs and requirements allows technical communicators to get involved in product R&D and user interaction design; and how implementing a backwards flow of data from hundreds of internal and external users changes the role of a technical writer to one who aggregates, synthesizes, and ensures quality rather than one who merely writes.