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Many employers have determined that there is a need to monitor employees' computer usage. According to a 2003 survey by the American Management Association, more than half of U.S. companies engage in some form of e-mail monitoring. Often, this is in addition to monitoring work-related communications and activities—including reviewing Internet usage, videotaping the work-site or recording employee telephone calls. More and more employers are engaging in some form of monitoring. Unfortunately, without a full understanding of the risks, employers may open themselves up to potential lawsuits. In addition, such techniques may result in low morale among employees who resent being told that they cannot use e-mail for personal messages and feel that their every move is being monitored.
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Legal Issues Involved in Monitoring Employees' Internet and E-Mail Usage
http://www.iabc.com/cwb/archive/2004/0304/legal.htm
Towns, Douglas M.
Communication World Bulletin
2004
Abstract: Many employers have determined that there is a need to monitor employees' computer usage. According to a 2003 survey by the American Management Association, more than half of U.S. companies engage in some form of e-mail monitoring. Often, this is in addition to monitoring work-related communications and activities—including reviewing Internet usage, videotaping the work-site or recording employee telephone calls. More and more employers are engaging in some form of monitoring. Unfortunately, without a full understanding of the risks, employers may open themselves up to potential lawsuits. In addition, such techniques may result in low morale among employees who resent being told that they cannot use e-mail for personal messages and feel that their every move is being monitored.
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