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We’ve all heard stories about people who clicked “send” too soon. But here’s a story you may not have heard. One of our clients described an e-mail message he recently received from upper management at his company. The message had some information about how to request annual leave and plans to landscape the building. The message ended with these words: “By the way, you have a new boss. The product development team’s new director will be James Yang. Margie Esposito, the former director, left last Friday.” Obviously, the cardinal rule of using e-mail as a management tool is “know when to use e-mail.” Some messages, like a sudden change in upper management, should be delivered in person.
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Using E-Mail as a Management Tool
http://www.iabc.com/cwb/archive/2004/0304/tool.htm
Rudick, Marilynne and Leslie O'Flahavan
Communication World Bulletin
2004
Abstract: We’ve all heard stories about people who clicked “send” too soon. But here’s a story you may not have heard. One of our clients described an e-mail message he recently received from upper management at his company. The message had some information about how to request annual leave and plans to landscape the building. The message ended with these words: “By the way, you have a new boss. The product development team’s new director will be James Yang. Margie Esposito, the former director, left last Friday.” Obviously, the cardinal rule of using e-mail as a management tool is “know when to use e-mail.” Some messages, like a sudden change in upper management, should be delivered in person.
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